Customer Support

Customer Support

How can we help you?

📧 Email: ssabufactory@gmail.com

📞 Phone: +82-10-2541-7278

Response time: Within 24-48 hours (Business days)

Frequently Asked Questions

DAPARA FACTORY is an AI tool that assists video creation based on information you provide: 1. Enter your product name and URL 2. Describe your product details (features, benefits, price, etc.) 3. Click the "GENERATE" button 4. AI analyzes your input and suggests a storytelling strategy from 48 proven approaches 5. Review the generated draft 6. Edit the script or storyboard if needed 7. Confirm and upload to YouTube as private Important: You are responsible for reviewing and approving the final content before use. Each video generation attempt uses 10-12 credits.
Your monthly credit allowance depends on your subscription plan. • Credits are included with your subscription • Each video generation attempt uses 10-12 credits • Credits are automatically renewed on your billing date Check your current plan details in Settings > Subscription.
Unused credits do NOT roll over to the next month. • Credits reset on each billing cycle • We recommend using your credits before renewal • There are no refunds for unused credits Tip: Plan your content calendar to maximize your monthly credits!
Yes, you can cancel your subscription at any time. How to cancel: 1. Go to Settings 2. Click "Subscription Management" 3. Select "Cancel Subscription" Important notes: • Cancellation takes effect at the end of your current billing period • You can continue using the service until then • Remaining credits will expire upon cancellation • You can resubscribe anytime For refund requests within 7 days of purchase, please contact ssabufactory@gmail.com
Account Deletion & Data Handling How to delete: 1. Go to Settings > Account Management 2. Select "Delete Account" 3. Complete the confirmation process Data that will be deleted: • Your profile information and account settings • All generated video files • Saved schedules and settings • YouTube channel connections • Service usage history Data retained for legal compliance: • Payment records (retained for 5 years per E-commerce Act) • Contract/refund related records (retained for 5 years) Revoking Google access: Separately from account deletion, to revoke DAPARA FACTORY's access to your Google account: → Visit myaccount.google.com/permissions and remove "DAPARA FACTORY" Important: • Account deletion is permanent and cannot be undone • Videos already uploaded to YouTube will NOT be deleted (manage them directly on YouTube) • Deletion processing may take up to 72 hours Need help? Contact ssabufactory@gmail.com
How to disconnect: 1. Go to Settings 2. Click "Channel Management" 3. Find the channel you want to disconnect 4. Click "Disconnect" After disconnection: • You won't be able to upload videos to that channel • Previously uploaded videos will remain on YouTube • You can reconnect the channel anytime To completely revoke DAPARA FACTORY's access to your Google account: 1. Visit myaccount.google.com/permissions 2. Find "DAPARA FACTORY" 3. Click "Remove Access"

Service Information

About DAPARA FACTORY

DAPARA FACTORY is an AI-powered creative assistant tool that helps you create viral shopping shorts.

Your Role (User):

  • Provide product information (name, URL, features, price, etc.)
  • Review and edit generated content
  • Make final decisions on publishing

AI's Role (Assistant):

  • Analyze your input and suggest script drafts
  • Recommend suitable approaches from 48 storytelling strategies
  • Assist in video production process

Supported Features:

  • YouTube upload (as Private by default)
  • Scheduled uploads
  • Video library (30-day storage)
  • Email notifications

※ This service is a creative assistant tool. Users are responsible for reviewing, editing, and approving all final content.

Pricing

We offer monthly subscription plans with credits included.

What's included:

  • Monthly credit allowance (varies by plan)
  • 10-12 credits per video generation attempt
  • 48 AI storytelling strategies
  • YouTube upload (as Private by default)
  • Auto-scheduling feature
  • Video library (30-day storage)
  • Email notifications

Payment methods: Credit card via TossPayments

For current pricing and plan details, please check Settings > Subscription or contact ssabufactory@gmail.com

Supported Platforms

Currently supported:
✅ YouTube Shorts (uploaded as Private by default)

Video specifications:
Duration: 15 seconds | Aspect ratio: 9:16 (vertical) | Resolution: 704x1280

Disclaimer

* Pricing, credit amounts, and credit policies are subject to change at any time without prior notice. Please check the app for the most current information.

* This service is an AI-powered creative assistant tool. AI assists in content creation based on user-provided information. Users are responsible for reviewing, editing, and approving all generated content before use.

Business Information

PRINCEPRICE | CEO: Namkung SeJung

Business Registration No.: 178-19-01231

Address: 66-50 Sangtae-gil, Gwangju-si, Gyeonggi-do, Republic of Korea

Email: ssabufactory@gmail.com | Phone: +82-10-2541-7278

Hosting Provider: Vercel Inc.

Mail-order Sales Registration No.: 2020-Gyeonggi Gwangju-2349